Our Values

At RedefineIBDL Hotels, we believe our team should always strive to

  • Act with INTEGRITY
  • Deliver EXCELLENCE
  • Have the AMBITION to continuously improve, and
  • Show that we CARE

Every member of our team must play their part in delivering exceptional service to our guests and owners.

We extend these values to the wider community through our partnership with Make-A-Wish® UK and a programme of local initiatives at our hotels.

Redefine|BDL Hotels pledged to raise £50,000 for Make-A-Wish® UK in 2016. We hugely exceeded that target and in December 2016 handed over a cheque for £66,500. Our partnership is continuing into 2017 with £11,605 raised in the first 3 months.

Make-A-Wish® UK is the charity that grants magical wishes to enrich the lives of children and young people fighting life-threatening conditions. The funds will be raised by central office staff based in Glasgow and London and hotel employees across our portfolio.

The RBH property team raised more than £12,000 for Make-A-Wish® UK in 2017 by battling through awful weather to set up a hotel room on the highest mountain in the British Isles, Ben Nevis.

RBH Property Team