As our valued guest ("You"), we value your commitment to our Redefine|BDL hotels.
Redefine|BDL Hotels operated hotels may use PI provided by you for marketing purposes. If required by applicable law, You will be requested to give prior express consent to receive such marketing materials.
As a guest at a Redefine|BDL Hotels operated hotel, You may be asked, at various times, to provide PI about You and your family members, such as:
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with an adult's permission. If You believe your child has submitted PI directly to us, please contact us so that we can delete such PI.
We do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
Depending on the applicable law, other data than those listed above may be considered as sensitive data: leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status. However, we may need to collect such data which may be considered as sensitive, to satisfy your request or provide You with specific services such as specific diet or any accessible access facilities. In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.
PI may be collected in certain circumstances including without limitation as follows:
We use PI for the following purposes:
At Redefine|BDL Hotels, we wish to offer you the same level of service and hospitality across all our managed hotels. In order to achieve this, subject to your rights set forth below, we may share your PI with internal or external recipients in the following ways:
We may share your PI with any Redefine|BDL Hotels managed entity or authorised individuals who need to access your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI.
These authorized individuals include (but is not limited to):
We may share your PI with external third parties for providing You with the requested services and improving your stay with us.
Third party service providers may include (but is not limited to): IT subcontractors, commercial partners, local authorities, any authority which we are required by law to do so.
We may transfer your PI to recipients, internal or external, which may be located in countries with different levels of PI protection.
Redefine|BDL Hotels takes appropriate technical and organisational measures, in accordance with local law requirements, to protect your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password, physical protection.
You may have to enter your credit card details to complete your reservations; in such event, Redefine|BDL Hotels uses Secure Socket Layer (SSL) technology to encrypt such PI.
You have the right to access, modify or delete Your PI at any time.
However, please note that if You object, we may in certain circumstances be unable to provide You with the service requested.
If You wish to exercise your rights on your PI held by a specific hotel, then You must contact the hotel directly.
To object to the processing of your PI for marketing purposes or if You encounter any problem when exercising your rights, You can contact the dedicated Guest Data Services department of the Redefine|BDL Hotels Group, contactable on +44 (0) 141 419 4567 or at Guest Data Services, Marketing Team, Redefine|BDL Hotels, 40 Brand Street, Glasgow, Scotland, United Kingdom, G51 1DG.
In the interests of protecting the privacy of all the Redefine|BDL Hotels’ guests, we will need to identify You properly prior to responding to your request. To this end, we may request a copy of a valid identification paper such as a current driver's license, identity card or passport.
If your PI is not accurate, complete or up to date, please provide Redefine|BDL with your request for correction at the contact details outlined above. Any requests for correction will be dealt with as soon as practicable or in compliance with applicable law.
The full name of our company is Redefine BDL Hotels UK Limited. We are registered in England under registration number 7399345. Our registered address is The Mille, 1000 Great West Road, Brentford, TW8 9DW. You can contact us by telephone on 0141 419 4567 asking for the marketing department. Our VAT number is 214 666 1 18.