Redefine|BDL

More than 20 properties within Redefine|BDL Hotels’ (RBH’s) portfolio have received prestigious BDRC accreditations following glowing 2017 customer service feedback.

Rob Ledson

The properties, each managed by the UK’s leading independent hotel management company, were recognised by the only meetings accreditation programme driven solely by the voice of the customer, following their strong VenueVerdict scores throughout 2017. The scores were generated following event feedback from meeting bookers and event hosts.

The hotels to have achieved BDRC Gold Standard Accreditations over the course of 2017 are: Ashford International Hotel, Belton Woods, Crewe Hall, Crowne Plaza Reading, Dunston Hall, Hellidon Lakes Golf and Spa Hotel, Holiday Inn London – Camden Lock, Mottram Hall, The Cambridge Belfry Hotel, The Cheltenham Chase Hotel, The Midland, The Oxford Belfry, The Park Royal, The Queens, Stratford Manor, Telford Hotel and Golf Resort and The Westerwood Hotel and Golf Resort.  

Three properties – Chesford Grange, Crowne Plaza London - Docklands and DoubleTree by Hilton Edinburgh City Centre – were highly commended, while Forest Pines and Golf Resort and The Nottingham Belfry also received commendations.

Rob Ledson, Group Director of Sales at RBH, said: “Our hotels have produced exceptional VenueVerdict scores in recent years, with new accreditations to celebrate every year.  

“We’re delighted to see our teams’ hard work and commitment to providing outstanding service and facilities for meetings and events clients has once again paid off and that we have so many delighted customers.”

BDRC Continental is the UK’s largest independent research consultancy and BDRC VenueVerdict accreditations are based entirely on genuine, verified customer feedback, reflecting the cream of the nation’s meetings providers.